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Diabetic Express
34099 Melinz Parkway Unit F
Eastlake, OH 44095

Call our toll-free number at 800-338-4656 to speak to a customer service representative.

Monday-Friday

8am-6pm EST

How is my order shipped?

You can choose from a variety of shipping options.

  • Standard Ground Shipping Rate: $6.95 up to 2 lbs. Order Processing: 0-1 business days. Shipping Time: 3-5 business days
  • UPS 2nd Day Air Shipping Rate: $14.95 up to 5 lbs. Order Processing: Same business day. Shipping Time: 2 business days guaranteed.
  • UPS Next Day Air Shipping Rate: $25.95 up to 5 lbs. Order Processing: Same business day. Shipping Time: 1 business day guaranteed.

    Rates may change. We currently ship to street addresses, P.O. boxes within the 50 United States, APO/FPO U.S. Military addresses, and to U.S. Territories. We're sorry, but expedited shipping methods are unavailable for P.O. boxes, US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling.

Order Processing:

  • Orders received before 3:00 p.m. Eastern Time Monday through Friday will be processed the same or next business day.
  • Orders received after 3:00 p.m. Eastern Time will be processed the next business day.
  • Orders received after 3:00 p.m. Eastern Time Friday, Saturday, or on Sunday will be processed the next one to two business days.
  • Weekend delivery Orders shipped via United States Postal Service are delivered Monday through Saturday only.
  • Orders shipped via UPS Ground, 2nd Day and Next Day air are delivered Monday through Friday. Shipping to Alaska, Hawaii, Puerto Rico, or rural areas may require an additional one to three days.

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Have insurance?
Your diabetes supplies may be free.

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